Summary
Progressive career growth within Indra from service delivery roles into business development, showing internal advancement between 2021 and 2025 and a move into an account management role in 2025. rocketreach+1
Experienced in service delivery and IT/service desk leadership, with multiple years leading teams and service operations at Indra and Unisys. rocketreach+1
Background in BPO operations through an Operations Manager role at Full Potential BPO Inc., complementing later service-delivery and account roles. rocketreach+1
Skillset oriented around call centers, customer service, and operations management, with emphasis on customer satisfaction and continuous improvement. rocketreach