Adarsh Prajapati
Workforce Management Analyst | Real-time queue monitoring & reporting
Kanpur
Joined February 2026
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Summary
Practical expertise in workforce management with a focus on real-time queue monitoring, intraday reporting, performance reporting, resource optimization, and KPI management.
Hands-on experience in BPO operational roles across major service providers — served as Mission Control Analyst at Teleperformance (Jun 2022–Dec 2023) and as a WFM/Workforce Management Analyst at Concentrix (Dec 2023–Mar 2025).
Concurrent early-career professional development and formal education: enrolled in a BCA (Computer Programming) at Uttranchal university (2023–2026) while working in workforce management roles.
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