Emily Gottschalk
Product management and content design leader focused on digital support
Seattle, Washington
Summary
Combines English-language writing skills with UX practice — she frames product content and documentation with an editor's mindset, using her dual English and information degrees to make digital support clear and user-centered. umich+1
Builder of digital support and community experiences — she helped create Qualtrics' support portal and launch its online customer community to drive self-service, adoption, and customer engagement. umich+2
Product and content leader in Digital Success — progressed through product specialist, content design, product management and into senior management roles focused on aligning product features and content to customer success outcomes. theorg+1
Applies academic learning to practice — she draws on coursework (online communities, persuasion, UX capstone) to inform evidence-based design and problem framing in her work. umich+1