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Michael Goulder

Michael Goulder

Associate Professor and Supply Chain Management Faculty Director

Cleveland, Ohio
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Summary

Michael Goulder is a seasoned executive and management consultant with extensive experience in supply chain management and operations, transitioning into academia as an Associate Professor and Faculty Director. case+2
His expertise spans both the consulting world, with roles at McKinsey & Company and Booz Allen Hamilton, and corporate leadership, including a Senior Vice President position at American Greetings Corporation and Jo-Ann Stores, LLC. equilar+1
As Faculty Director for the Master of Supply Chain Management program at Weatherhead School of Management, he is dedicated to educating future leaders in the field, with teaching interests covering Lean Operations, Supply Chain Strategy, and Six Sigma. case

Work

Education

Writing

The effect of logistical service quality on direct-to-consumer customer satisfaction

January 1, 2022

This work, co-authored with Yunmei Wang and Kalle Lyytinen, was nominated for an ISM award. It explores the impact of logistical service quality on customer satisfaction in direct-to-consumer models.

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