Vinay Pillai
Technology & Product Leader | Building Core Platforms | Agentic AI | Enterprise SaaS
San Francisco, United States
Summary
Vinay Pillai is a technology and product leader with extensive experience in driving digital transformation and leveraging AI and GenAI. He focuses on building scalable, consumer-grade experiences and has a strong background in confidential computing. theorg+5
As Chief Architect & Vice President of Engineering, Digital Technology at ServiceNow, Vinay Pillai leads teams in building solutions that fuse user-centric design with scalable and reliable services architecture. He is involved in discussions about confidential computing and agentic AI, emphasizing secure deployment and data governance. theorg+5
Vinay Pillai has a diverse career history across major technology companies, including leadership roles in product management at Electronic Arts (focusing on personalization and AI) and eBay (enhancing shipping and delivery experiences), and early career experience in strategic systems development and supply chain/asset management at Microsoft. theorg+1
Work
Education
Writing
Confidential Computing Summit 2025: Day 1 Recap & Interviews (AI Confidential Podcast)
July 15, 2025Vinay Pillai, Chief Architect and VP of Engineering, Digital Technology, and Technology Platform at ServiceNow, explains how ServiceNow is using confidential agents powered by Opaque, Microsoft Azure, and NVIDIA to improve their sales commission desk response times from four days to eight seconds.
On, In, & Transparent: A New AI Framework (AI Confidential Newsletter)
July 15, 2025Vinay Pillai, Chief Architect and VP of Engineering & Digital Technology at ServiceNow, discusses that agentic AI cannot be approached like a typical workload because agents are not deterministic and can easily go off the rails, emphasizing the need for the right agents, verification of their actions, and ensuring they work together as intended.