
Ankit Yadav
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Joined May 2026
About
Gurugram, Haryana, India
Program Manager || Customer Excellence || ORM || Tata 1mg || Ex- realme
Experienced Team Lead skilled in workforce planning, shrinkage calculation, KPI monitoring, and real-time queue management. Proficient in escalation handling, coaching, and process improvement to optimize team performance and productivity. Focused on driving CSAT, meeting SLAs, and fostering collaboration while ensuring operational efficiency and quality compliance.