Lottie Hedden
Senior Director driving customer success and strategic growth
Boston, Massachusetts, United States
Summary
Lottie Hedden is an accomplished leader in Customer Success, holding Senior Director and Director roles at Postscript. She has a demonstrated history of progression through various customer success management positions at leading technology companies like Drift and FactSet, focusing on customer engagement and strategic planning. theorg
She actively contributes to industry knowledge, sharing insights on SMS marketing strategies and customer experience. Lottie has been a featured expert in webinars and articles for Postscript, offering guidance on maximizing revenue through SMS marketing and creating memorable customer interactions. postscript+1
Lottie has a background in client solutions and new hire management from her time at FactSet, where she was involved in hiring, managing, and developing new employees within the Global Client Solutions Group. This experience highlights her leadership and talent development skills. theorg
Beyond her professional career, Lottie is recognized for her commitment to community service. She received the Lois Glass Award for Hotline Counseling from the Boston Area Rape Crisis Center (BARCC), acknowledging her dedication and exceptional service as a peer leader for their 24/7 hotline. facebook
An academic and athletic achiever, Lottie earned a Bachelor of Arts in Economics and Political Science from Middlebury College. During her collegiate years, she was a dedicated athlete, participating in both Track & Field and Cross Country, and received NESCAC All-Academic honors as well as the Cross-Country Spirit Award. middlebury+4
Work
Education
Writing
7 Tips for Maximizing SMS Revenue over BFCM
November 1, 2024Lottie Hedden, Senior Director of Customer Success at Postscript, joined a panel of ecom experts to share tips on increasing revenue during BFCM, including popup strategies and automations.
Midnight Madness Ep 1: Someone in Your Corner: How to Create Memorable Customer Experiences over Text
May 1, 2024Lottie Hedden, Sr. Director of Customer Success at Postscript, participated in a webinar discussing how to create memorable customer experiences over text.