Alan Chan

Founder and product leader in conversational commerce: Alan Chan founded Omnichat in 2017 and leads the company’s development of omnichannel chat commerce products that integrate messaging platforms and deliver AI-enabled customer journeys for retail and e-commerce brands. omnichat+1

Builder of agentic AI products: Under his leadership Omnichat developed Omni-AI and launched the Omni AI Agent Studio to help businesses create bespoke AI agents (customer service, marketing, shopping, loyalty) and integrate third‑party LLMs into conversational workflows. omnichat+1

Active commentator and researcher on agent infrastructure and AI governance: He has publicly discussed agent infrastructure, intervention design, and governance tradeoffs in interview appearances, reflecting engagement with AI governance topics alongside product work. axrp+1

Technical and engineering background supporting product and growth: Alan holds a Bachelor of Engineering (Electronic Engineering) from HKUST (2005–2008) and has prior technical roles including CTO/co‑founder at Connectie and development and engineering positions earlier in his career. theorg+1