Keith Wilson
Executive Director, Product Management focused on CX and agentic AI
Denver, Colorado
Summary
Product leader focused on customer experience and AI-driven CX products — Keith leads product strategy at CSG oriented around real-time engagement, LLM-centric solutions and agentic AI to reduce friction in billing, payments and self-service. csgi+1
Experienced in sales enablement and go-to-market execution — his background includes multiple global sales enablement roles at CSG and earlier consulting/advisory roles focused on sales effectiveness. theorg+1
Frequent industry speaker and webinar contributor — Keith represents CSG in industry events and webinars on topics such as customer loyalty, self-service, billing experience and the practical application of AI in CX. cxnetwork+2
Educational foundation in public policy and business — holds a BA from the University of Virginia and an MBA from UVA Darden (2020–2022), supporting a mix of strategy, product and go-to-market expertise. rocketreach+1