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Mamta Ossan

Mamta Ossan

Contact center and digital transformation leader

Frisco, Texas
rocketreach+1
Joined March 2026
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Summary

Experienced contact-center and digital-transformation leader with senior IT leadership roles across major financial services and consulting firms. rocketreach
Established background in banking technology, holding senior transformation and VP IT roles at Bank of America and JPMorgan Chase. rocketreach
Named inventor on a JPMorgan-assigned patent (U.S. Patent No. 11,076,048) for integrating SMS/text messaging into call-center follow-up scheduling systems. justia+1
Based in Frisco, Texas, and active on personal social boards (Pinterest) reflecting interests in home, garden, beauty, and fashion. rocketreach+2

Work

Writing

System and method for utilizing SMS functionality to schedule follow-up (U.S. Patent No. 11,076,048)

July 1, 2021

Patent describing a system and method that intercepts SMS messages directed to landline numbers, routes them through a handler/message router to a call center server, and schedules follow-up communications based on the text messages.

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Hobbies

Maintains Pinterest boards on home, garden, beauty, fashion, and related topics. pinterest