Abhishek Sharma

As a Customer Relations Manager at Pacific Development Corporation Ltd, I lead the loyalty and CRM programs for the company's portfolio of malls across India. I work with the marketing, operations, and tenant relations teams to design and implement strategies that enhance customer satisfaction, retention, and loyalty. I have a strong background in retail operations and merchandising, with over four years of experience in managing pan-India store operations and merchandise for Multiple brand like Raw Mango, Ritu Kumar, Hush Puppies. I also hold an MBA in Retailing and Retail Operations from NMIMS, one of the top-ranked business schools in India, and a bachelor's degree in footwear merchandising from FDDI, a premier institute for footwear design and development. I am passionate about creating innovative and customer-centric solutions that drive business growth and customer loyalty.