Brook Randolph
Vice President, Contact Center Technology driving AI & CX innovation
Hagerstown, Maryland
Greater Harrisburg Area, Pennsylvania
Summary
Long-tenured contact center technology leader at Fiserv with multi-decade tenure. rocketreach
Focus on modernizing customer interaction platforms, including AI and CRM-driven initiatives to improve customer experience. zoominfo
Technical expertise spans traditional contact center systems such as IVR as well as digital channel integration and operational excellence. zoominfo+1
Regionally based in the Greater Harrisburg / Hagerstown area while leading enterprise contact center technology efforts. rocketreach