John Morello

Venue technology and customer experience executive

Thornwood, New York

Summary

Leader in venue technology and customer experience who integrates CX with enterprise systems to deliver scalable venue solutions. riptidepartners+1

Experienced in implementing complex venue systems — including CAFM, facial recognition, POS, workforce and financial systems — demonstrated by leadership of the MSG Sphere Venue Systems implementation. riptidepartners+1

Process improvement and operational excellence practitioner: a certified Lean Six Sigma Black Belt who has led Closed Loop Feedback and quality initiatives to improve NPS and operational accountability. riptidepartners

Industry speaker and commentator on venue experience and technology, participating in events such as SVB LIVE and delivering keynote/fireside presentations. svblive+2

John Morello

Summary

Work

Education

Projects

Hobbies

Enjoys riding his motorcycle and serves on the NYS Amateur Hockey Association board. riptidepartners

John Morello

Summary

Work

Vice President - Venue Technology and Customer ExperienceRiptide Partners2023–Present

Vice President - Corporate ApplicationsMadison Square Garden Entertainment Corp.2022–2023

Vice President, Process EngineeringThe Madison Square Garden Company / Madison Square Garden2017–2022

Vice President, Quality and Operations ExperienceCablevision2014–2017

Various roles (senior initiatives)MasterCard

Various roles (senior initiatives)GE Capital

Public accounting (early career)PwC (PricewaterhouseCoopers)

Education

MBA, Finance / Information SystemsFordham Gabelli School of Business1999–2002

Bachelor of Science (BS), AccountingFordham University1988–1992

Projects

Venue Systems implementation at MSG Sphere (Las Vegas)

Hobbies

Enjoys riding his motorcycle and serves on the NYS Amateur Hockey Association board. riptidepartners