Ross Garretson

Customer experience leader who builds cross-functional CX organizations across B2B and B2C contexts. customerbliss+1

Drives technology-enabled CX transformation, including enterprise CRM implementations and deployment of conversation analytics to surface root causes and improve processes. techtarget+1

Focuses on alignment, talent development, and early-win projects to gain executive support and scale CX programs internally. customerbliss+1

Has an athletic background (college lacrosse) and maintains an interest in sports, reflecting teamwork and competitive experience from earlier life. gettysburgsports+1