Roger Venning
VP, Engineering at Five9 focused on conversational AI
Melbourne, Australia
Summary
Conversational AI and contact-center engineering leader — As VP of Engineering at Five9, Roger works on embedding AI into contact-center platforms and building multimodal, personalized customer experiences that transfer IVA context to human agents. theorg+1
Operational and customer-success executive — At Inference Solutions he served in COO and customer-success leadership roles, helping operationalize IVA/virtual-agent solutions and produce customer training materials. pcmag+1
Telecommunications and enterprise architecture background — Roger has held senior architecture and engineering roles in large telco and broadband organizations, including a Chief IT Architect role at NBN Co, giving him deep experience in large-scale networked systems and IT transformation. opengroup+1
Hands-on technologist and communicator — Maintains a personal blog with technical how-tos and experiments (e.g., Raspberry Pi projects, OpenStack testing) and publishes long-form pieces combining practical guidance and reflections. venning+1
Community and advisor involvement — Participates in expert/advisor networks and startup communities, listed as an expert for mentoring and seed-stage advisory activities. tidalvc+1
Work
Education
Projects
Writing
How AI can Help Deliver Personalized and Fluid Customer Experiences
December 1, 2022Discusses embedding AI into Five9 Studio and Five9 Messenger to enable omnichannel, multimodal customer journeys, IVA Studio drag-and-drop design, and choosing AI engines for speech/NLP to deliver personalized CX.
Slackbot on Raspberry Pi
Technical blog post detailing a hands-on project implementing a Slackbot on a Raspberry Pi, including code snippets and configuration notes.
Gleadell St Market Strawberry Jam
Personal cooking blog post describing making strawberry jam from market-bought fruit with a shared recipe and process notes.