John Hagan
Founder & CEO, TeleData Select — Telecom solutions advisor
Summary
Work
Education
Writing
Future-Proofing Your Telecom Infrastructure for Growth
June 1, 2025Guidance on assessing current infrastructure, embracing cloud communications, planning bandwidth redundancy, prioritizing cybersecurity, and preparing for 5G and IoT integration.
How Businesses Can Best Use AI: Strategic Considerations & Practical Applications
June 1, 2025An article outlining practical AI applications for businesses and strategic considerations to implement AI across functions to gain competitive advantage.
Tips for Lowering Your Monthly Telecommunications Bill
April 1, 2025Practical guidance on auditing contracts and usage, negotiating with providers, embracing technology alternatives like VoIP and SD-WAN, and using telecom expense management to reduce recurring telecom costs.
Transforming Your Inbound Call Center with a Customer-Centric Approach
January 1, 2025Explains why customer experience (CX) is essential for inbound call centers and outlines strategies to improve personalization, efficiency, and consistency across channels.
The Power of a Professional Voice: Why It Matters for Your Business's Inbound Calls
January 1, 2025Discusses the importance of professional voicemail and call-center messaging, including how voice tone and clarity shape customer perceptions and service quality.