Dipak Kumar Dutta

• 12.5 Years of IT industry experience encompassing a wide range of skill set, roles and industry verticals. • 8.5 years of working experience in the domain of BFSI (Banking, Financial services and Insurance). • 6+ years of direct client facing experience to support clients across USA and UK. • 5 Years of experience in MMIS Healthcare Claim Adjudication System to support CA-MMIS of DHCS (Department of Health Care Services) California. • Expertise at Claims Processing/Claims Payments and Medi-Cal policies. • Extremely proficient in analyzing and translating business requirements to technical requirements. • Enormously competent with technical design, development, modification, enhancement, test and implement complex applications using mainframe and emerging technologies. • Excellent analytical ability to research, debug, diagnosis and resolve errors. • Work as release management support to install complex systems and monitor their performance as a part of post implementation warranty. • Worked as Triage Production Support Lead to provide production support to RDS (Reference Data Systems) of Bank of America. • Very proficient with monitoring system performance trends and identify potential issues. Also trained with ITIL. • Expert and prompt with escalation application design and development issues based on escalation matrix. • Highly efficient to present complex IT concepts and project metrics to both technical and non-technical audiences. • Awarded with Top Contributor Award (consecutive two years), Spark Award, Eminence & Excellence Award and On the Spot Award for excellent performance, innovations, process improvements and delivery excellence.