Yenny Otero
CX & strategy leader focused on financial services design
London, England
Summary
Experienced CX and design leader in financial services who has led design and customer experience teams at multiple UK banks and represented those perspectives at industry events. contentsquare+2
Practitioner-academic hybrid with a publication record in mobile user experience and human-computer interaction from work tied to University of Oslo and collaborations in mobile UX workshops. academia+2
Advocate for embedding human insight into product development and for using stakeholder vocabulary to influence change in regulated industries (has spoken on panels emphasizing research, cross-functional collaboration and demonstrating value to stakeholders). usertesting+1
Active community organiser and cultural participant outside of work — co-organises international dance events and appears on related podcasts and channels. youtube+1
Work
Education
Projects
Writing
Mobile Internet User Experience in Latin America
January 1, 2007Workshop paper examining socio-cultural differences affecting mobile internet user experience in Latin America and discussing services suited to that region.
Mobile Internet User Experience in the Western World: Cost-Benefit Estimation
January 1, 2007Paper (MobileHCI workshop) arguing for context-specific mobile services and analysing perceived costs and benefits of mobile internet user experiences.
Design considerations for Opera TV Store applications
Article describing design considerations for TV store applications (listed with authorship/credit in developer article archives).