Profile banner
Bihan Jiang

Bihan Jiang

Product Leader driving innovation in AI agents and customer experience

San Francisco, California, United States
Joined December 2024
Favicon imagelinkedin.com
Favicon imageaiuserconference.com
Favicon imagestanford.academia.edu

Network

7.4K connections
⚖️
Scale AI Employees & Alumni
💡
AI Startup Builders
💻
AI/ML & Software Engineers
💰
Startup Founders & Angel Investors
⚙️
Scale AI Engineering Staff
🌟
Leading AI Company Professionals
🧠
Anthropic Professionals

Summary

Bihan Jiang is a Product Leader specializing in AI, with a strong background in Computer Science and prior experience in software engineering at major tech companies. She is currently spearheading the development of a new generation of AI agents at Decagon, focusing on innovative customer support solutions and the integration of AI within product and customer experience strategies. aiuserconference+3
During her tenure as a Senior Product Manager at Scale AI, Bihan made significant contributions, including founding the Associate Product Manager (APM) program and leading growth initiatives for the company’s GenAI Data Engine and GenAI Platform. Her experience at Scale AI involved building AI products and transitioning from an engineering role, emphasizing her ability to understand technical customers and build for developers. aiuserconference+2
Bihan's career began with a strong technical foundation, including software engineering roles at Facebook, where she worked on the Instagram Activation and Machine Learning Retrieval teams, and at Northrop Grumman. This engineering experience, coupled with her academic background in Computer Science from Stanford University, provides her with deep technical empathy and the ability to bridge engineering and product disciplines effectively. aiuserconference+1
Before her university studies, Bihan demonstrated exceptional academic prowess. She was Valedictorian (Rank 1/600) of Colleyville Heritage High School and a distinguished graduate of the Texas Academy of Mathematics and Science (TAMS) at the University of North Texas, where she earned a 4.0 GPA and contributed to chemistry and engineering research. dallaswe+2

Work

Education

Writing

The AI Agent Engine

A blog post detailing Decagon's comprehensive system architecture for deploying production-ready AI agents in customer support, emphasizing data flywheel, core AI agent, intelligent routing, agent assist, and admin dashboard for continuous improvement.

Favicon imagedecagon.ai

Study of benzyl-or cyclohexyl-functionalized ionic liquids using inverse gas chromatography

Research paper investigating infinite dilution activity coefficients and gas-to-ionic liquid partition coefficients for organic solutes in various ionic liquids, contributing to chemical engineering topics.

Favicon imagestanford.academia.edu

Infinite dilution activity coefficients of solutes dissolved in anhydrous alkyl(dimethyl)isopropylammonium bis(trifluoromethylsulfonyl)imide ionic liquids containing functionalized-and nonfunctionalized-alkyl chains

Research paper determining infinite dilution activity coefficients and gas-to-liquid partition coefficients for organic solutes in anhydrous ionic liquids, analyzing the data with the Abraham general solvation model.

Favicon imagestanford.academia.edu

Hobbies

Participated in Taekwondo and the Fort Worth Youth Orchestra. dallaswe