Caitlin Conn Picco

Caitlin Conn Picco is an accomplished Go-to-Market (GTM) and Customer Success (CS) leader with extensive experience in strategy and operations across multiple technology companies. She has a proven track record of launching, leading, and scaling programs and teams to achieve measurable and transformative business outcomes, particularly in global customer success and customer experience. linkedin

She possesses strong expertise in customer support operations, including developing capacity and forecast models, and optimizing global staffing to enhance customer experiences. Her strategic approach is data-driven, customer-centric, and emphasizes the power of team collaboration, drawing from experiences at companies like Notion, Amplitude, and HubSpot. linkedin+2

Caitlin has transitioned through various senior roles, demonstrating adaptability and resilience in her career path, including navigating organizational changes such as layoffs, and leveraging her network for future opportunities. Her career progression shows a continuous focus on optimizing customer-facing strategies and operations. linkedin

Her foundational education includes a dual B.A. in Psychology and Commerce, Organizations, & Entrepreneurship from Brown University, providing a strong academic background that likely informs her understanding of human behavior and business strategy in her professional roles.

She began her career with early roles at Google and HubSpot, gaining experience in digital marketing solutions, technical account management, and support management, before advancing into leadership positions focused on strategy and operations.